Are we expensive?

A common question is how expensive are we?  The answer is it depends.   We like to use quality parts and supplies.  Quality is more expensive.  " Our motto here is if we won't put it in our car we won't put it in yours.

I had a customer call the other day, had lost the gas cap to the car.  I ordered the gas cap from the dealer, called the customer when we had it so they could come in to have it taken care of.  The customer came in I installed the cap and plugged my scanner in to the car to check the cars Check Engine Light.

I cleared the check engine light as the error looked like it was caused by driving without a gas cap .  The car was ready for them in ten minutes.  In the course of our checkout conversation, the customer admitted going to another facility to have their oil changed because we were more expensive.

Yes our oil service was more expensive, but we take the time to do a quality job and use oem or equivalent oil filters.   We take the time to do a light check and inspect it to be able to overall assessment of your  vehicle.  

Now a gas cap isn't that much, and the labor is free.  IF I were at any other corporate type facility,  anytime I hook up a scanner to look at your car I would have to charge anywhere from $150 to $200 dollars.  So the replacement of the gas cap and scanning the car's computer , clearing the codes should of cost anywhere from $200 to $250.  The cost for this service was less than $50.  because we value our clients.  So $20 to $40 more expensive in oil service is not worth $200 of great customer service?